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Career at Eastern Bank Limited- Manager/ Sr. Manager (Head) - Contact Center, Alternate Distribution Channel.</div>
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Submission Last Date: Jan 13, 2013. 
Posting Date: January 06, 2013 Job Source : EBL Website. </div>
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<tr><td align="left" background="images/Bodybackgroundlarger.gif" class="bodyText" style="padding-left: 47px; padding-right: 30px;" valign="top">Prime Responsibilities 
 
•  Monitor/Supervise
 contact center activities and system performance in order to minimizing
 customer waiting time; improve customer access, person to person 
counseling, contact center process-procedures and customer experience •  Monitor productivity of contact center executives and supervisors •  Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policy •  Reviewing the performance of staff, identifying training needs and planning training sessions •  Counseling, motivating & retraining staff and coordinating bonus, reward and incentive schemes •  Recording statistics, user rates and performance level of the center •  Coordinating
 with other manager/supervisor team leader agents and IT to gather 
information and resolved issues and maintain up to date knowledge among 
all member of Contact Center •  Handling the most complex customer complaints or inquiries
 
 
 

 Qualification & Other Competencies 
 

 •  Graduation preferably in business discipline/MBA from reputed Universities •  Min. 5 years experience in customer services with managerial exposure in reputed Contact Center •  Excellent People management, leadership, training and motivational skills •  Excellent verbal and written communication skills •  Excellent computer and data presentation skill (MS Office, Spread sheet, Intranet/Internet etc.)
 
 
 
 
 
 
 

 
 Compensation & Benefit 
 
 •  Eastern Bank Limited offers excellent career opportunities with most competitive salary and benefits package 
 
 
 
 
 
 
 
 Apply online through www.ebl.com.bd/career on or before Jan 13, 2013. 
 
 
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 <td style="font-family: Arial,Helvetica,sans-serif; padding-left: 47px;" width="77%">Only short listed candidates will be communicated.</td><td style="font-family: Arial,Helvetica,sans-serif; padding-left: 47px;" width="77%"><a href="http://ebl.bdjobs.com/JobDetailNew.asp?W1oVq=EFJ">Apply Now </a></td>
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 <td align="center" height="67" style="color: #0000cc; font-family: Arial,Helvetica,sans-serif; padding-left: 47px;" valign="middle">If you do not have Tracking Number, please 
If you have already registered, please <a href="http://ebl.bdjobs.com/Login.asp">click here</a> to login and apply</td>
 
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Career at Eastern Bank Limited- Manager/ Sr. Manager (Head) - Contact Center, Alternate Distribution Channel

Career at Eastern Bank Limited- Manager/ Sr. Manager (Head) - Contact Center, Alternate Distribution Channel. Submission Last Date: Jan...

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