Grameenphone Position for Customer Manager (Part-Time)
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Description
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| Job Title | | Customer Manager (Part-Time) |
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| Location | | Dhaka,BD |
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| Organization Name | | Inbound Contact Center, Customer Service, Commercial |
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| Role / Department Overview | |
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| Job Responsibility | |
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Provide one-stop quality Customer Service over phone to ensure positive customer experience
Proactively aware/inform customers regarding GP products/service
Sale through inbound and outbound contacts
Capture customer insights and escalate critical issues / complaints and provide timely feedback
Maintain targeted KPI on a regular basis
Serve
customers with helping attitude to play a significant role in customer
satisfaction, retention and acquisition to enhance Grameenphone brand
image.
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| Education & Experience Requirements | |
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Education:
Undergraduate (0 to 60 Credits) or equivalent
Experience:
No experience required
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| Special Skills Requirements | |
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Effective communication skills
Positive service mindset with helping attitude
Ability to work under pressure
Flexibility
Basic computer literacy and knowledge in office application
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| Closing Date | |
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12-Jan-2013
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